Register agency

Some agency clients can self-register to create a TIS National account. Others will need to submit an application for the TIS team to review first. The process will depend on the type of business or organisation being registered to access services.

Please refer to below to understand how to register the right account type for your agency.

The following categories of agencies need to self-register for a TIS National client code:

  • Medical practitioners (Medical specialists)
  • Commonwealth government agencies
  • State and Territory government agencies
  • Local governments
  • Parliamentarians
  • Private sector agencies
  • Real estate agents
  • Trade unions
  • Pharmacists

Please refer to the TIS National interpreting services charges for a schedule of GST inclusive charges that will apply for fee-paying accounts. You may be eligible for the Free Interpreting Service (FIS) depending on the services you are providing. You can use the eligibility calculator to check.

You may be eligible for the Free Interpreting Service (FIS) depending on the services you are providing. You can use the eligibility calculator to check.

Applying as a non-government organisation or funded service

TIS National NGO accounts can be set up as funded or fee-paying, or they can also be eligible for the Free Interpreting Service. The account type is determined by the services provided, and the existing funding arrangements already in place.

Australian Government funded services

If your organisation is part of one of the Australian Government funded interpreting services listed, please read the TIS National account instructions in the related link below:

If your agency is part of one of these funded programs, please do not start the registration process until you have viewed the information that applies to you.

Non-government organisations providing emergency or casework services

If your NGO organisation provides emergency or casework services, and meets the criteria for Free Interpreting Services, do not self-register from this page. Instead, you will need to submit NGO the application form.

Visit our page for Non-Government Organisations to check your FIS eligibility for and submit an NGO application.

Applying as an allied health professional

If you are a private sector allied health professional and have checked you are eligible for the Free Interpreting Service, please submit the application for allied-health professionals.

If you are not eligible for the FIS, you can register for a fee-paying account using the registration form below.

If you have any questions regarding your eligibility, contact our TIS National Client Engagement team.

Do you need help accessing an existing TIS National account?

If you don't have TIS Online login details and need to book using a registered agency account, please email tispromo@homeaffairs.gov.au with the following details:

  • TIS National client code
  • Name of organisation/agency
  • First and last name
  • Contact number
  • Email address
  • Job title
  • Section/branch/department/area name

Agency client details